Customer service generally has now become so bad that our first expectation whenever we contact a call centre is that we’re going to be let down. We expect that our call won’t be answered for ages, we’ll have to select from an endless series of options, or get transferred several times and then referred to the website. Not always it seems. I called the DVLA this morning with a couple of questions about car registration documents, exporting etc. I had to push only one button, then got straight through to a knowledgeable, helpful and eloquent person who answered all my questions immediately without referring me on to anyone else or putting me on hold. Well done DVLA!
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